RedStone Connect

Management Information

Accurate, timely and relevant Management Information (MI) is fundamental in ensuring that we continually enhance our service offering to clients.

Services are recorded and reported in categories, outlining performance metrics against each service category.

Incident and Service Request information are recorded either by input into our bespoke, client specific reporting platform RAPID+ with all relevant information recorded or by extracting information from our Clients’ databases. Individual actions are recorded in detail, including ticket evaluation, timing, types of requests, priorities, volumes, SLA status, exceptions, resolution information and comments.

Formal monthly service reviews look at the past month’s performance against service levels, general volumes of activity for the month, any trends that come to light, financial summary, housekeeping activities completed and project progress updates are covered.

We have the ability to develop bespoke reports for our clients based on each client’s individual needs and parameters.

Our Management Information reporting highlights efficiencies and trends that enable informed decisions to be made in order to enhance the service.

Benefits of Management Information

 Our service includes the following:

• Workflow Management

• SLA Administration

• Detailed breakdown by demand by location

• Trend Analysis of Trouble tickets

• Shift Rota's

• Material Breakdown Summary

• Resource Capacity Management & Planning

• Billing

• Customer Satisfaction Survey

• Type of Faults

• Monthly/Quarterly Statistics

• Client Internal Cross Charging

  • Vendors & Accreditations

  • Partner
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We have an unquestionable reputation for delivering both professional IT Support and proactive Managed Services. Forget the traditional 'break-fix' model, we aim to proactively identify & prevent issues before they impact on your business. Let us show you how we can help your business.

    Our clients enjoy 100% scalability, security and resilience, all day, everyday. Our platform is helping our clients create a more efficient and effective workforce. Our fully managed IT solutions can be accessed by any member of staff, on any device, no matter where they are in the world. Our fully managed IT platform is replicated to ensure any disruption in service is minimal (seconds not days) making downtime a thing of the past.
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    Today’s workforce is demanding more user-centric IT services. The way people work, where they work from, and even when they choose to work shapes new user behaviours that IT has to respond to.
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    Service Desk
    RedstoneConnect brings choice, control and consistency to user support services, reducing downtime, enabling change and enriching the user experience.