The RedstoneConnect service desk solution provides critical support to all network and server infrastructure on a 24-hour basis, proactively resolving hundreds of incidents a day. We monitor the behaviour of systems down to the event logs to ensure we pick up and action every hiccup.
Our staff support is also available 24 hours a day via phone, email and chat. Within London we provide a 1 hour on-site response, for all other UK and international locations we provide a standard 4-hour response.
We run a centralised management system which provides clients with clear ticketing information, a full asset management dashboard and access to current disaster recovery and backup reports.
Customers are provided with a regular, simple to understand report pack covering system performance, support service, staff feedback, business risks and suggested improvements.