RedStone Connect

SERVICE DESK
Service Desk

The RedstoneConnect service desk solution provides critical support to all network and server infrastructure on a 24-hour basis, proactively resolving hundreds of incidents a day.  We monitor the behaviour of systems down to the event logs to ensure we pick up and action every hiccup.

Our staff support is also available 24 hours a day via phone, email and chat.  Within London we provide a 1 hour on-site response, for all other UK and international locations we provide a standard 4-hour response.

We run a centralised management system which provides clients with clear ticketing information, a full asset management dashboard and access to current disaster recovery and backup reports.

Service Desk

Reporting & Service Improvement

Customers are provided with a regular, simple to understand report pack covering system performance, support service, staff feedback, business risks and suggested improvements.

  • Desktop
    Risk Report
    Our systems automatically check for risks both internal & external.
  • Desktop
    System Performance Report
    We monitor, optmise and report on performance of all systems in use by your business.
  • Desktop
    Service Quality Report
    We provide on-going statistical reporting of our service obligations to your company.
  • Desktop
    Service Improvement Plan
    Using a combination of details, security, performance and risk tools combined with staff feedback and technology improvements we provide detailed plans for your business services.
  • Desktop
    Staff Satisfaction Report
    We provide coninuous feedback fro an array of customers and your own internal staff.
  • Desktop
    Compliance Report
    Maintain visibility of your compliance commitments.
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