The Connect Framework is a flexible, functional and robust software platform. It is designed to be deployed across a wide range of industries and customers. Its modular set up means you can pick and choose whats right for you and your business.
The Connect Platform enables smart solutions in Retail, Events and Transport Hubs.
Each part of the Connect Framework continually contributes to a detailed, single profile view of your customers and colleagues. This enables detailed analysisof your customer base, segmentation and personalisation of your customer’s omnichannel experience.
Our modular, cloud-based, SaaS solution produces a secure and scalable platform that can quickly react to new technologies and incorporate new functionality as it is developed. This modular approach enables our solution to be deployed using any combination of modules needed to support your business
whilst ensuring a robust, integrated solution.
The open architecture of the Connect Framework, using industry standard APIs and protocols ensures seamless communication with your existing systems,sensor networks and third party applications.
For over 16 years now we have been developing innovative digital solutions for retail environments across the globe.
The Connect platform allows us to meet tech savvy consumers needs, delivering insightful, personalised shopping experiences to gain the competitive edge.
Our streamlined system allows content to be published across multiple devices instantly. By integrating our software with sensors we can deploy smart solutions that offer innovative 3D, 2D way-finding, pushing custom content to users based on time and location. We help give a more complete picture of customer behaviour through footfall, sign up, events, competitions and offer tracking.
We can then build on these solutions to support larger digital strategies, addressing key areas like the complex mapping, way finding, parking payment and restaurant booking requirements of ‘Smart Destinations’ and ‘Smart Cities’.
Our industry-leading mapping and wayfinding produces 2D, 3D plans and maps of your estate and then implements a multilevel point-to-point routing service including find my nearest and locate a colleague, friend, facility or seat. Beacon and mobile location service integration enables live routing including augmented reality wayfinding with real-time push notifications and other location based services.
Provides comprehensive multi-venue multi-match event management with inventory, tickets, packages and hospitality all managed centrally. It includes agent and supplier relationship management to give you complete control over who sells and how you deliver your events. Retail implementations also contains offers, reward schemes, events, VIP Fast Pass, gift cards and retailer extranet add-ons. Our retail offer solution integrates with mobile technologies like Apple Wallet and POS systems for cashless and effortless offer redemption and offer effectiveness tracking.
The Parking module provides parking space management, entry / exit monitoring, parking fee management and vehicle management. Integration with barrier control and ANPR systems enables instant, frictionless parking solutions, barrier access with payment-on-exit or pay-and-display parking solutions.
Manage your entire customer base interactions in one place. This includes popular social network monitoring to build an in-depth single profile view of each customer. The CRM analysis enables you to analyse and understand customer behaviour and preferences so that you can intelligently segment your customer base. The integrated marketing campaign management then helps you develop and execute your targeted marketing strategy, monitor the reaction and record results to further build the customer profiles.
Real time monitoring, reporting with programmable responses enables instant reaction to situations as they occur. Historical reporting with trend analysis means you can predict future requirements and plan accordingly. Multiple report formats (including infographic generation) and report scheduling ensures that the right person receives a beautifully formatted report with the information they need when required.
Our payment solution enables instant payments including contactless payments with payment processing and integration with many major payment providers including Apple pay, Worldpay, Easypay and PayPal.
Our eCommerce module provides a full online store with product catalogue, checkout and payment integration. This includes order management with invoicing and financial control that can be integrated with your existing order processing and financial systems or used stand-alone.
A multilingual content management system with comprehensive digital asset management. The full scheduling and preview functions enables you to develop your content before publishing. Our multi-channel publishing system allows youto push content to digital displays (arenas), touchscreens, mobile on and online.
Connect can be deployed as an On Demand Cloud Service or On Premise. You can use Connect through an online portal, mobile app or interactive kiosks and view your analytics through any secure device anywhere in the world. With our 24/7 global support, you’ll enjoy a professional quality service and a great relationship through your Connect Account Manager.