We are currently looking for a talented 1st/2nd line support engineer to perform a key role in assisting our clients and internal staff with an escalation point for technical queries for our digital platform and client facing products. The role will initially be temporary cover my may develop into a permanent role as workload increases.
You will report into the Digital Director, working on our clients which include some of the largest organisations and events in the world.
You must be aware of Service Levels, issue diagnostics and fault resolution, being able to work to timescales and to deadlines. You shall understand development methodology and best practice, being able to liaise with our project and product development teams.
Knowledge of infrastructure, hosting, DNS and IT a distinct advantage as Support issues can be varied and have many dependencies.
Candidates must have excellent customer service, quality management skills, equipped with passion, resources and commercial insight. You will be part of friendly, dedicated team of 2-3 support indivduals working from the Bristol and Great Marlings offices.
SKILLS AND EXPERIENCE (preferred but not essential)